Returns & Refunds Policy

At Liparker, we take pride in delivering high-quality products to our customers. However, if something isn't right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns

We want you to be satisfied with your purchase. Therefore, we accept returns under the following specific conditions:

You received the wrong item, incorrect size, or wrong color. If the product you received does not match what you ordered, please contact us immediately so we can arrange a return or exchange for the correct item.
The item was damaged or defective upon arrival. We take great care in packaging your order, but if your item arrives damaged or has a manufacturing defect, please notify us right away. We will gladly assist you with a return or a suitable resolution.
We do not accept returns for change of mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order. We encourage you to review product details and sizing charts carefully before placing your order. Returns are accepted only for errors on our part or if the product is faulty upon arrival.

2. Return Time Frame

All return requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return or refund.
Refund Processing Time:
Please allow up to 7 days for us to process your refund once we receive your returned item(s).

3. Mandatory Requirements for Return Requests

To initiate a return, please contact our customer support team through the "Contact Us" page on our website. In your initial message, you must provide all of the following:

Full Name: As shown on the order
Order Number: The unique code provided in your order confirmation
Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
Photo Evidence:
- At least 2 clear, close-up, and well-lit images demonstrating the issue
- Photos should include:
  - The affected area or damage
  - The item’s size tag (if size is incorrect)
  - The full front and back of the product
Return Preference: Let us know if you prefer a replacement or a refund.

Important: Return requests without complete photographic evidence will be automatically rejected.

4. Return & Refund Process

Once your return request is reviewed and approved:

If a replacement is in stock, it will be shipped free of charge.
If the item is out of stock, we will issue a full refund to your original payment method.

You will be notified via email once your return is processed.

5. Items Not Eligible for Return

We cannot accept returns or issue refunds in the following cases:

Missing or incomplete photo documentation
Damage caused by misuse, washing, or normal wear and tear after receipt
Items returned without prior authorization
Any return initiated after 30 days from delivery

Need Help?

If you have any questions or concerns about your return, please don’t hesitate to reach out. Our customer support team is always ready to assist you.

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